Shipping Policy

We provide free shipping. 

Note: Please note that we consider business days as Monday-Friday. 

 

Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

  • Generally, orders are shipped within 1-3 business days of order confirmation/payment. (This means that the processing time is 1-3 business days after your payment. Weekends and fixed holidays are not included.) The delivery time is estimated in 7 days due to the express delivery situation.

  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Total Delivery Time = Processing Time + Shipping Time

 

Order Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.

  • Tracking information may take 48 to 72 hours to update.

  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

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Delivery Time Exceeded

If your order is delayed, please contact us via email contact@ultraease-ebike.com , we will check the situation with the transportation company in time. Thanks for your understanding and support.

 

Shipping Changes

  • NO CHARGE for changing the address BEFORE we provide you the tracking number.

  • $20 WILL BE CHARGED when the in-transit logistics information shows that the change is successful.

  • $200 WILL BE CHARGED to cancel the order after the package has already shipped.

  • $200 WILL BE CHARGED if the customer does not accept the package or the package is undelivered.

  • $200 WILL BE CHARGED if the package has already been delivered to the original address successfully.

 

Kindly Notes:

1. Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.

2. Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.

3. It can take a few days after order shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

4. All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.

5. Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of parcel service.

6. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.