Warranty

At UltraEase, we provide up to 2 years warranty for our bikes. In general, we will cover most problems of the system and defects from the factory. 

Please refer to the following table for the warranty for specific parts.

 

Accessories	Warranty Period
Motor	2 years
Controller	2 years
Battery	2 years
Charger	1  years
Screen	6  months
Switch	6  months
Front Light	3  months
Frame	2 years
Front Fork	1 year
Handlebar	1 year
Crank	6 months
Throttle	6 months
Pedal	6 months
Fly Wheel	6 months
Thumb Shifter	6 months
Rear Derailleur	6 months
Brake Lever	6 months
Brake Disc	3 months
Tyre	3 months

 

Exceptions

 

The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by UltraEase, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by UltraEase. 

The warranty will NOT cover the problems caused by any of the following causes. 

1. Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions

2. Any unauthorized modification to the product, such as disassemble the bike without direction by UltraEase, faulty installation, repair, or maintenance by anyone other than UltraEase

3. The product has been in any accidents, such as traffic accidents

4. The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes 

5. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts.

 

Services

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If you notice any problems under the warranty with your bike, please contact us at contact@ultraease-ebike.com with the Following Information:

1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, Please also include the seller name on your order)

2. Order number/ID

3. The email and shipping address you used when placed order

4. Pictures/Short videos of the problems and a brief description of the problems

Parts and Labor. UltraEase may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us. 

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For any repair outside the Warranty. Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us at contact@ultraease-ebike.com for further information.

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